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On Feb 1, 2008 bed arrived badly damaged.I refused shipment and immediately notified totalbedroom.com by email.

They sent questions about the product and delivery which I immediately answered, and am still waiting (3-10-08) for a refund or some kind of communication with them. Can't even look at my account or order status on their website. They have my money, I have nothing but heartburn.

If anyone knows anything about how to get in touch with this company other than by email, please post here. I have found that they are in chapter 11 at this time.

I'm sure the judge overseeing the chapter 11 would be interested.

Monetary Loss: $400.

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Anonymous
Sparta, North Carolina, United States #6595

I got the refund from my credit card company while calling the dispute department... Thnks

Anonymous
Ishpeming, Michigan, United States #6268

I had a very similar situation with their sister company, directlyhome.com. I agree with Lisa. Contact your credit card company immediately and file a billing dispute.

Anonymous
Toms River, New Jersey, United States #5214

I know that the company closed on 2/9/08.My suggestion would be to contact your credit card company and explain the situation and file a dispute.

It may take a while but you will get your money back that way.Hope this helps.

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